Frequently Asked Questions

What Materials do you use in your jewellery?

We only use .925 Sterling Silver in our Jewellery, we do not sell anything that is silver plated.

How much is postage?

Postage is £1.50 per order and is free on orders over £25.

How long will my order take to arrive?

All orders are dispatched within 24hrs by 1st class or 1st Class Recorded, depending on value....they should take 1-2 working days depending on the Post Office.

How will my order be packaged?

All orders will be sent in a suede gift pouch and in a padded envelope for safety.

How will I know when my order is confirmed and dispatched?

You will receive an email confirmation of your order and another email when it is dispatched with the Royal Mail tracking number.

Do you use genuine Swarovski Crystals in your Jewellery?

We only use genuine Swarovski Crystals supplied by Swarovski in Austria.....Please note we manufacture our own jewellery and items will not arrive in Swarovski packaging or bear the Swarovski Swan mark.

What if I want to return an item?

We have a 30 day return policy, so you can return any item for a refund within 30 days of receipt.

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